Privacy Policy

Novations AI is an Australian technology company headquartered in Brisbane, Queensland. We develop AI-powered client communication solutions for the cosmetic aesthetic industry, including our flagship product, the Laura ChatBot. Our registered business operates under Australian law and is subject to the Privacy Act 1988 (Cth).

For any privacy-related enquiries, you may contact us at [email protected].

We collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

Information you provide directly: When you request a demo, contact us, or register for our services, we collect your name, email address, phone number, clinic or business name, and website URL. We also collect any information you voluntarily provide in correspondence with us.

Information collected automatically: When you visit our website, we may collect technical information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies and similar tracking technologies.

Information collected through our services: When clinics use the Laura ChatBot, the system processes client messages sent through WhatsApp, Instagram, and Facebook Messenger. This may include names, contact details, treatment enquiries, and appointment information. Clinics are responsible for obtaining appropriate consent from their own clients for this processing.

We use personal information for the following purposes:

To provide, operate, and improve our products and services, including the Laura ChatBot platform. To respond to your enquiries, process demo requests, and communicate with you about our services. To send you product updates, newsletters, and marketing communications where you have consented to receive them. To comply with our legal obligations under Australian law, including tax, corporate, and regulatory requirements. To analyse usage patterns and improve the performance and functionality of our platform. To detect, prevent, and address technical issues, fraud, or security breaches.

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected, unless we have your consent or are required to do so by law.

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

Service providers: We engage trusted third-party service providers to assist us in operating our platform, including cloud hosting providers, email delivery services, and analytics platforms. These providers are contractually obligated to handle your information securely and only for the purposes we specify.

Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Novations AI, our clients, or the public.

Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the relevant third party, subject to equivalent privacy protections.

Your personal information is stored on secure servers located in Australia and, where necessary, in other jurisdictions with equivalent data protection standards. We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments to protect your information from unauthorised access, disclosure, alteration, or destruction.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to notifying you and the relevant authorities in the event of a data breach that is likely to result in serious harm, as required under the Notifiable Data Breaches scheme.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and understand how visitors interact with our content. Cookies are small text files stored on your device. You may configure your browser to refuse cookies or to alert you when cookies are being sent; however, some features of our website may not function properly without them.

We use analytics tools to collect aggregated, anonymised data about website usage. This data does not identify individual users and is used solely to improve our website and services.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

Access: You may request access to the personal information we hold about you. We will respond to your request within 30 days.

Correction: If you believe that personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it.

Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or de-identify it in accordance with our data retention policy.

Our website and services may contain links to third-party websites, including social media platforms and booking systems. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: