Terms of Service

In these Terms of Service, the following definitions apply:

"Services" means the Novations AI platform, the Laura ChatBot product, and any related software, tools, features, or support provided by Novations AI.

"Client" or "you" means the individual, clinic, business, or organisation that subscribes to or uses the Services.

"End Users" means the patients or customers of the Client who interact with the Laura ChatBot through WhatsApp, Instagram, Facebook Messenger, or other supported channels.

"Subscription" means the paid access to the Services under one of our available plans (Starter, Professional, or Enterprise).

"Content" means any text, data, information, or other material submitted to or generated by the Services.

By creating an account, subscribing to our Services, or otherwise using the Novations AI platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these terms.

We reserve the right to update or modify these Terms of Service at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of the Services following such notification constitutes your acceptance of the revised terms.

Novations AI provides AI-powered client communication software designed for cosmetic aesthetic clinics operating in Australia. Our flagship product, the Laura ChatBot, enables clinics to automate client enquiry responses across WhatsApp, Instagram Direct Messages, and Facebook Messenger. The Services include automated conversation handling, lead management, reporting, escalation tools, and — depending on your subscription plan — booking system integration.

The Services are provided on a software-as-a-service (SaaS) basis. We reserve the right to modify, update, or discontinue any feature of the Services at any time, with reasonable notice to subscribers where such changes are material.

Access to the Services requires a paid Subscription. We offer three subscription tiers: Starter, Professional, and Enterprise. Each plan includes different features and capabilities as described on our pricing page. All plans require payment of an onboarding fee at the time of initial setup, in addition to the applicable monthly subscription fee.

Subscription fees are billed monthly in advance in Australian Dollars (AUD). Payment is processed through our designated payment provider. By providing your payment details, you authorise us to charge the applicable fees on a recurring monthly basis until your Subscription is cancelled.

All fees are exclusive of GST unless otherwise stated. Where applicable, GST will be added to your invoice in accordance with the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Fees are non-refundable except as expressly provided in these terms or as required by the Australian Consumer Law.

We offer a free, no-obligation online demonstration of the Services to prospective clients. The demo does not constitute a Subscription and does not provide access to the full platform. Novations AI reserves the right to modify or discontinue the demo offering at any time without notice.

As a Client, you agree to use the Services only for lawful purposes and in accordance with these terms. You must not:

Use the Services in any manner that violates applicable Australian laws or regulations, including the Privacy Act 1988 (Cth), the Therapeutic Goods Act 1989 (Cth), the Australian Consumer Law, or the TGA's Advertising Code for therapeutic goods and cosmetic procedures.

Use the Services to transmit, distribute, or store material that is unlawful, defamatory, harassing, fraudulent, or otherwise objectionable. Attempt to gain unauthorised access to any part of the Services, our systems, or the accounts of other users. Reverse engineer, decompile, or otherwise attempt to extract the source code of the Services. Resell, sublicense, or otherwise transfer your access to the Services to any third party without our prior written consent.

You are solely responsible for ensuring that your use of the Services, and the communications generated on your behalf by the Laura ChatBot, comply with all applicable laws and regulations, including those governing medical advertising, client consent, and data privacy. Novations AI provides compliance guidance as part of the Services, but this does not constitute legal advice and does not relieve you of your own compliance obligations.

You are responsible for obtaining all necessary consents from your End Users (patients and clients) for the collection and processing of their personal information through the Laura ChatBot. You must maintain a compliant privacy policy on your own website and communications that discloses your use of AI-powered communication tools.

You acknowledge that the Laura ChatBot is an AI system and that its responses, while designed to be accurate and compliant, may not always be perfect. You are responsible for monitoring conversations, reviewing escalated interactions, and ensuring that your End Users receive appropriate human follow-up where required, particularly in relation to medical consultations, injectable treatments, and any situation requiring clinical judgement.

All intellectual property rights in the Services, including the Laura ChatBot software, algorithms, user interface, documentation, and all related materials, are owned by or licensed to Novations AI. Nothing in these terms transfers any intellectual property rights to you.

You retain ownership of all Content you submit to the Services. By submitting Content, you grant Novations AI a non-exclusive, royalty-free licence to use, process, and store that Content solely for the purpose of providing the Services to you. We will not use your Content for any other purpose without your consent.

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. This obligation does not apply to information that is or becomes publicly available through no breach of this clause, or that is required to be disclosed by law.

To the maximum extent permitted by law, Novations AI's total liability to you for any claims arising out of or in connection with these terms or the Services shall not exceed the total fees paid by you to Novations AI in the three months preceding the event giving rise to the claim.

Novations AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law, including liability for death or personal injury caused by our negligence, or for any statutory guarantees that apply to the supply of services to consumers.

You may cancel your Subscription at any time by contacting us at [email protected]. Cancellation will take effect at the end of your current billing period. No refunds will be provided for the remaining portion of a billing period upon cancellation, except as required by the Australian Consumer Law.

We may suspend or terminate your access to the Services immediately if you breach these terms, fail to pay applicable fees, or if we are required to do so by law. Upon termination, your right to access the Services will cease, and we will handle your data in accordance with our Privacy Policy and applicable law.

These Terms of Service are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these terms shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation or, if mediation fails, to the courts of Queensland, Australia.

Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Services repaired or replaced if the Services fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any questions about these Terms of Service, please contact us at: